Refund Policy

At AshuApparel, we strive to ensure you love every purchase. However, if you’re unsatisfied, here’s our hassle-free process for returns, refunds, and exchanges.

1. Returns & Exchanges

• Timeframe: Return or exchange items within 14 days of delivery.

• Condition: Items must be unused, unworn, and in original packaging with tags attached.

• Process:

  1. Email us at returns@ashuapparel.store with your order number and reason for return.

  2. We’ll provide a return address and instructions.

  3. Ship the item(s) via a tracked courier service.

2. Refunds

• Approved Returns: Refunds are processed within 5-7 business days after we receive and inspect the item(s).

• Payment Method: Refunds are issued to the original payment method.

• Shipping Costs: Return shipping fees are the customer’s responsibility unless the item is defective or damaged.

3. Exchanges

• Size/Color Exchanges: Available if the desired item is in stock.

• Process: Follow the return steps above and specify your exchange preference.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Sale or discounted items.

• Accessories (e.g., jewelry, belts).

• Intimate apparel (e.g., lingerie, swimwear).

5. Damaged or Defective Items

• Contact us within 48 hours of delivery with photos/video proof.

• We’ll offer a full refund, replacement, or store credit.

6. Store Credit

• Opt for store credit instead of a refund for faster resolution.

• Credit is valid for 1 year and can be used on future purchases.

7. Cancellations

• Orders can be canceled within 24 hours of placement if not yet processed.

• Email support@ashuapparel.com immediately.

8. International Returns

• Customers outside [Your Country] are responsible for return shipping fees and customs duties.

9. Contact Us

For assistance, reach out at:
Email: support@ashuapparel.store
Address: [Insert Business Address]

Thank you for supporting AshuApparel!

Design & Styling Tips for Shopify:

1. Visual Hierarchy: Use icons (📦 for returns, 💳 for refunds, 🔄 for exchanges) to break up text.

2. Color Scheme: Match your brand colors (e.g., soft pastels for a feminine touch).

3. Hyperlinks: Link to your Privacy Policy and Terms of Service for easy navigation.

4. Fonts: Use a clean sans-serif font (e.g., Poppins, Lato) for readability.

5. Mobile Optimization: Ensure sections collapse neatly on mobile devices.

👉 Pro Tip: Add a FAQ section (e.g., “How long does a refund take?”) to reduce customer inquiries. Place this policy in your website footer, checkout page, and order confirmation emails.